1. Subscription Refund Policy

Our hotel management software subscription policy allows for refunds within 15 days of purchase, provided the following conditions are met:

• The software has not been fully implemented in your hotel operations
• No data migration has been performed
• No customizations have been requested or implemented
• The refund request is made within 15 days of the initial subscription purchase

2. Non-Refundable Items

• Software implementation services
• Data migration services
• Custom development work
• Training sessions conducted
• Subscription renewals
• Add-on modules purchased separately

3. Refund Process

To request a refund:

1. Send an email to support@ultrakeyit.com with your subscription details
2. Include your hotel name, subscription ID, and reason for refund
3. Our team will review your request within 2 business days
4. If approved, refunds will be processed within 7-10 business days

4. Subscription Cancellation

You may cancel your subscription at any time:

• Monthly subscriptions can be cancelled before the next billing cycle
• Annual subscriptions can be cancelled, but refunds are only applicable within the first 15 days
• Cancellation requests must be submitted in writing to support@ultrakeyit.com

5. Implementation Services

Implementation services are non-refundable once the work has begun. This includes:

• Initial setup and configuration
• Data migration from existing systems
• Staff training sessions
• Custom feature development

6. Support and Maintenance

Support and maintenance fees are non-refundable for the period they cover. This includes:

• Technical support services
• Software updates and upgrades
• System maintenance
• Backup services

7. Need Help?

For any questions regarding refunds, cancellations, or our policies, please contact us at:

Email: support@ultrakeyit.com
Phone: +91 63004 40316